At bigwim, we believe that the enjoyment of playing only means something when done responsibly. Your wellbeing always matters more than any profit.
Online wagering and casino games are entertainment activities that many Malaysians can enjoy positively — much like watching films, playing video games, or any other hobby that involves spending money. Most bigwim players play within reasonable limits, enjoy the experience, and manage their spending like any other form of entertainment.
However, bigwim also recognises that for a small number of individuals, gambling can become something harder to control. This is not a sign of weak character — it is a real health issue that requires recognition and appropriate support. That is why bigwim continually invests in a comprehensive responsible gambling programme that is accessible to all members.
Our motto is simple: "Play for fun, not to escape your problems." Every tool we provide, every message we display, and every policy we put in place is designed to ensure you always play in a healthy, mindful, and enjoyable way.
Always remember: Only spend what you can afford to lose. Treat money used for betting as an entertainment cost, not an investment or source of income.
Bigwim does not want you to play when you are stressed, sad, angry, or in financial crisis. If you feel that way, just close the app and do something else first. Our platform will always be here when you are ready and in a better state of mind.
We also understand that recognising a problem within yourself is not always easy. Sometimes the people around us — family members or friends — notice behavioural changes before we do ourselves. The section below is designed to help you and your loved ones identify early warning signs so that help can be sought before the problem becomes more serious.
Important to remember: Responsible gambling does not mean you cannot win big or enjoy the games. It means doing so in a way that does not affect your finances, relationships, or mental health.
Bigwim enforces strict age verification during the KYC process. Any account found to belong to an underage individual will be closed immediately.
Parents can use parental control software to block access to online gambling sites on devices used by children.
Bigwim provides self-control tools that you can activate directly in your account settings — free of charge and instantly.
Set the maximum deposit amount you allow within a 24-hour or 7-day period. Once the limit is reached, the system will automatically decline further deposits until the new limit period begins.
Set the maximum loss amount you can bear within a given period. Once the limit is reached, your account will be temporarily blocked from continuing to wager for the set duration.
Set how long you want to play in a single session. Once the time limit is reached, the platform will display a notification and offer the option to stop or continue after a break.
Take a short break from the platform for 24 hours, 3 days, 7 days, or 30 days. During the break period, you cannot log in or place any wagers. This period cannot be shortened.
A more permanent option — your account will be suspended for the period you choose (6 months, 1 year, or permanently). bigwim will support you through the entire process.
Review your betting history, deposits, and withdrawals in the bigwim account dashboard. Full transparency helps you understand your spending patterns and make smarter decisions.
How to activate: Log in to your bigwim account → Go to Account Settings → Select "Responsible Gaming" → Activate whichever tools you need. Changes take effect immediately. If you need assistance, contact our live chat support.
Problem gambling rarely happens overnight — it develops gradually. Recognising these signs early can help you or a loved one get help in time.
You frequently exceed your set budget and find yourself looking for extra money to keep playing even after running out.
After a loss, you feel compelled to play again with bigger bets to "recover" what you lost — even knowing this rarely works.
You often think about ways to get money to play, plan your next gaming session, or dwell on past gambling even while doing other things.
Gambling begins to interfere with time spent with family, work, studies, or other hobbies you previously enjoyed.
You hide how much time and money you spend gambling, or lie to loved ones about it.
You borrow money from family, friends, or financial institutions, or use a credit card to fund your gambling activity.
Answer the following questions honestly. If you answer "Yes" to three or more questions, it may be a sign that you need further help.
If you answered "Yes" to 3 or more of the above questions, we encourage you to contact the bigwim support team or seek professional help. This is a brave and wise step.
This is not just a policy document — it is a practice we carry out every day.
All bigwim support staff undergo specialised responsible gambling training so they can identify and assist members who need support.
Bigwim conducts age verification through a strict KYC process. No account can make a deposit or play before the user's identity and age are fully verified.
The bigwim platform displays periodic notifications during long play sessions to remind you how much time has passed and to encourage healthy breaks.
The bigwim support team is trained to listen and assist without any judgement. If you need help with responsible gambling, we are here for you with full respect.
When you activate self-exclusion, bigwim will immediately stop all marketing and promotional communications to you. Your wellbeing matters more to us than any sale.
View detailed reports of your gaming activity, deposits, and withdrawals in your account dashboard. This transparency helps you make more informed decisions.
Seeking help is not a sign of weakness — it is a sign of courage and wisdom. Here are steps you can take today:
The first and hardest step — acknowledging that you may need help. There is no shame in admitting this. Many people have walked the same path and successfully overcome their problems.
Log in to your bigwim account and activate deposit limits, loss limits, or self-exclusion. This is an immediate action you can take in under 5 minutes.
The bigwim support team is available 24/7 to help you activate self-control tools, process account suspensions, or simply listen and provide useful information.
Talk to a family member or close friend about what you are going through. Support from loved ones is one of the most important factors in the recovery process.
Counsellors and local support groups can help in a more structured way. The Malaysia Ministry of Health provides counselling services accessible through public health clinics nationwide.
Bigwim always puts member wellbeing first. If you are ready to play responsibly, register today and use our self-control tools from day one. Remember — the best game is one you can stop whenever you choose.